The Calgary TELUS Convention Centre is committed to providing an inclusive environment for all guests, including those with disabilities, abiding by all Federal, Provincial, and local regulations. Improvements have been made to the facility and will continue to be done as areas are renovated and updated. A continual improvement plan is reviewed annually, and as required, to prevent and remove barriers around our facility.
Accessibility at the Calgary TELUS Convention Centre
Building Access and Doorways: In most cases, exterior and high traffic interior doors, have been replaced with automatic doors and external entry points equipped with touchless automatic door sensors. All entry points to meeting rooms are wide enough to accommodate wheelchairs and scooters. All client and public access floors are accessible via elevators and escalators.
Elevators: All meeting rooms are accessible via elevators that are equipped with braille. Elevators are equipped with bumper safety systems and with buttons accessible from a wheelchair or scooter.
Emergency Procedures: In the event of an emergency, the Calgary TELUS Convention Centre is equipped with strobe and sound alarms. Security personnel are all trained in emergency first-aid and fire/safety procedures, with access to a fully equipped first-aid room in each of our buildings.
Food and Beverage: Customized menu options are available to address dietary concerns while hosted meals include menu cards indicating Dairy Free, Vegan, Vegetarian and Gluten Free options to meet dietary restrictions.
General Accessibility: Public entry points are fully accessible. Vehicle drop-off point is located on 9th Avenue SE, east of the Marriott Hotel. Those arriving by Public Transit can exit on the Centre Street (Eastbound) or 1st (Westbound) stations and proceed barrier free to the main doors off Stephen Avenue.
Guest Services: Guest Services staff, volunteers and other public facing personnel are trained to assist people with disabilities in navigating and visiting our facilities by providing them the same exceptional service as others. Visit them on the main floor of the North Building or by calling 403.261.8500 for assistance.
Parking: The Calgary TELUS Convention Centre is supported with an on-site underground parking garage in the North Building with 7 accessible stalls. It is connected to the main floor of the North Building via an elevator equipped with braille and foot levers.
Restrooms: All restroom facilities are equipped for wheelchair accessibility including motion-enabled soap, water and dryer stations. In coordination with event planners, client area restroom facilities can be converted to gender neutral upon request.
Service Animals: Qualified guide and service animals are welcome at the Calgary TELUS Convention Centre. Service animals are defined according to the Accessible Transportation for Persons with Disabilities Regulation (ATPDR) as an animal that has been individually trained by an organization or person specializing in service dog training, and performs a task to assist a person with a disability with a need relative to their disability. Animals or pets that are not service animals are not allowed without written permission by the Calgary TELUS Convention Centre.
Wayfinding Signage: Wayfinding throughout the CTCC has been updated and as part of ongoing improvements, special consideration was placed on using contrasting colours and universally recognized symbols to assist direction, with buttons positioned within easy access for those in wheelchairs and scooters. Upcoming improvements to meeting room signage will include braille.
Website: We are committed to improving access to our website by addressing current challenges and implementing appearance, functionality and content changes to address accessibility issues. Updates to our social media policy will also make accessibility an important part of our strategy moving forward.
Wheelchair Availability: The Calgary TELUS Convention Centre has a limited number of wheelchairs that can be rented on a first-come, first-serve basis. Please contact a member of our Guest Services Team for further information.