Shipping & Logistics

All conference and event materials must be sent to our north loading docking located at:

Calgary TELUS Convention Centre
Loading Dock
705 First Street SE
Calgary, Alberta T2G 2G9

For more information, please contact

Shipping Your Exhibit Materials

All shipments, equipment, or items for your exhibit or tradeshow booth must arrive and depart through the designated loading dock.

All shipments must be prepaid. Collect shipments will not be accepted. Shipments scheduled to arrive prior to the first move-in date must be sent to the Global Convention Services warehouse. Please address the shipment as follows:

Tradeshow Name and Show Date
Exhibitor’s Company Name
Booth Number and Room Name 
c/o Global Convention Services
#109, 18 Highland Park Way NE Airdrie, Alberta T4A 0R1 Canada

If shipments are sent to the CTCC prior to the first move-in date, they may be refused unless prior arrangements have been made with Global Convention Services. 

Shipments scheduled to arrive during the move-in date(s) should be addressed as follows:

Tradeshow Name and Show Date 
Exhibitor’s Company Name
Booth Number and Room Name
c/o Calgary TELUS Convention Centre North Loading Dock 
705 – 1st Street S.E. Calgary, Alberta T2G 2G9 CANADA

All shipments delivered to the CTCC loading docks may be subject to a material handling charge from Global Convention Services. Exhibitors may also be subject to a transportation fee for freight brought from a hotel or the parkade.

Exhibitors are responsible for all courier, customs, brokerage services, etc. for their booth. If you require assistance with this, please contact Global Convention Services at 1-888-417-4449.

Exhibitor materials, equipment, etc. left behind after the move-out date will be subject to a storage fee charge, unless prior arrangements have been made with Global Convention Services. If the items are left for more than 30 days, they will be disposed of at the CTCC’s discretion.

The loading dock areas are for loading and unloading only. Vehicles left unattended will be towed at the owner’s expense.

Freight elevators, when in use, will be manned and controlled by operators with Global Convention Services or the CTCC.

For any other questions regarding shipping or material handling, please contact Global Convention Services at

403-273-8064 or by e-mail at

Move In/Out, Set Up and Tear Down Information

Items pre-shipped will be delivered as per arrangements made with the show services provider.

Items that arrive via shipment on the move-in date will be delivered to your booth when it arrives. The delivery may be subject to material handling charges.

Set up and move-in/out can happen during the date(s) and times set out in your exhibitor manual.

Any items for your display must be set up within your allotted booth space. They must not be set up or left in any of the aisle space. No one under the age of 16 is permitted on the show floor during move-in/outs.

Move-out Procedures:

  • No move-out can happen until the scheduled move-out time, unless prior approval has been given by the show organizer.
  • All packing items, crates, etc. will be returned to the booth at the start of the move-out time.
  • Once all your materials are packed, please leave the materials in your booth and notify Global Convention Services that your materials have been packed.
    • If your materials are being picked up by a courier or trucking company, Global Convention Services will release them.
    • If you’re taking the materials with you, let Global Convention Services know, get your vehicle, and drive to the loading dock. Your materials will be delivered to your vehicle at the loading dock.

Custom Brokers

You can arrange international shipments through the following customs brokerage services:

Materials & Handling

Every element of your event will be executed with precision thanks to our partnership with Global Convention Services. Global Convention Services is the exclusive material handling supplier and the preferred display service contractor at the Calgary TELUS Convention Centre. Assisting clients every step of the way, the company provides their expertise in all aspects from floor plans to graphic design. With an on-site office and full-time professional staff, you will be in good hands. For more information visit Global Convention Services.

Gary Jorgenson
(403) 273-9064

Need audio visual technology? Our partnership with Encore provides access to the best equipment needed to convey your message and create a one of a kind experience. With a dedicated team at your service, Encore will help you provide your guests with a memorable event. For more information, contact our Audio Visual Director.

Doug Jewell – Audio Visual Director
(403) 261-8591

Loading Docks

Loading Dock Specs

North Loading Dock:

Ramp Entering North Loading Dock from the street

  • The slope going up the ramp changes from 3% (entrance)  to 1% (low point) to 10% nearing the top.
  • Length: 200 feet

Butterfly ramp:

  • Pitch: 1.3 in 12 = 6 degrees.
  • Length: 39 feet.
  • Slope: 10%.
  • Maximum Height at 14 feet 6 inches up the slope: 14 feet 2 inches.
  • Width: 13 feet 7 inches.


  • Bay 1 and 2: Max height of 10’8”  Each with a leveler and a combined open width of 21 feet 2 inches.
  • Bay 3, 4, and 5: Max height of 10 feet 5 inches and are 9 feet 3inches wide bays.
  • Bays 3 and 4 have a hydraulic leveler.
  • Bay 5 requires a manual dock plate*

North Freight Elevator:

  • Height: 8 feet.
  • Length: 15 feet 7 inches.
  • Width: 8 feet 10 inches.
  • Weight Capacity: 7,528 kg or 16,00 lbs.

South Loading Dock:


  • Bay 1 and 2: 8 feet high by 8 feet wide.
  • Bay 3 and 4: 10 feet high by 8 feet wide.
  • Bay 5: 11 feet high by 8 feet wide.

Truck Elevator:

  • Weight Capacity for a loaded industrial truck: 20,000 lbs.
  • Maximum weight load: 30,000 lbs.

2 Other Elevators:

  • Maximum Weight load: 8,000 lbs.

Macleod Pre-Function Ramp:

  • Height: 8 feet.
  • Width: 9 feet 6 inches.

Delivery/Shipping Address

Calgary TELUS Convention Centre
Deliveries/Loading Dock
705 – First Street SE
Calgary, Alberta T2G 2G9