Shipping & Logistics

All conference and event materials must be sent to our north loading docking located at:

Calgary TELUS Convention Centre
Loading Dock
705 First Street SE
Calgary, Alberta T2G 2G9

For more information, please contact Randy Kennedy.

Shipping Your Exhibit Materials

All shipments, equipment, or items for your exhibit or tradeshow booth must arrive and depart through the designated loading dock.

All shipments must be prepaid. Collect shipments will not be accepted. Shipments scheduled to arrive prior to the first move-in date must be sent to the Superior Show Service warehouse. Please address the shipment as follows:

Tradeshow Name and Show Date
Exhibitor’s Company Name
Booth Number and Room Name 
c/o Superior Show Service
#109, 18 Highland Park Way NE Airdrie, Alberta T4A 0R1 Canada

If shipments are sent to the CTCC prior to the first move-in date, they may be refused unless prior arrangements have been made with Superior Show Service. 

Shipments scheduled to arrive during the move-in date(s) should be addressed as follows:

Tradeshow Name and Show Date 
Exhibitor’s Company Name
Booth Number and Room Name
c/o Calgary TELUS Convention Centre North Loading Dock 
705 – 1st Street S.E. Calgary, Alberta T2G 2G9 CANADA

All shipments delivered to the CTCC loading docks may be subject to a material handling charge from Superior Show Service. Exhibitors may also be subject to a transportation fee for freight brought from a hotel or the parkade.

Exhibitors are responsible for all courier, customs, brokerage services, etc. for their booth. If you require assistance with this, please contact Superior Show Service at 1-888-417-4449.

Exhibitor materials, equipment, etc. left behind after the move-out date will be subject to a storage fee charge, unless prior arrangements have been made with Superior Show Service. If the items are left for more than 30 days, they will be disposed of at the CTCC’s discretion.

The loading dock areas are for loading and unloading only. Vehicles left unattended will be towed at the owner’s expense.

Freight elevators, when in use, will be manned and controlled by operators with Superior Show Service or the CTCC. Load restrictions:

  • North Loading Dock: butterfly ramp: height 13’-6” x width 14’-10”: maximum 350 lbs/ft2 on the dock and Exhibition Hall; and
  • South Loading Dock: elevator load: height 12’-7” x width 9’-2” x length 32-9”; maximum 30,000 lbs.

For any other questions regarding shipping or material handling, please contact Superior Show Service at 1-888-417-4449.

Move In/Out, Set Up and Tear Down Information

Items pre-shipped will be delivered as per arrangements made with the show services provider.

Items that arrive via shipment on the move-in date will be delivered to your booth when it arrives. The delivery may be subject to material handling charges.

Set up and move-in/out can happen during the date(s) and times set out in your exhibitor manual.

Any items for your display must be set up within your allotted booth space. They must not be set up or left in any of the aisle space. No one under the age of 16 is permitted on the show floor during move-in/outs.

Move-out Procedures:

  • No move-out can happen until the scheduled move-out time, unless prior approval has been given by the show organizer.
  • All packing items, crates, etc. will be returned to the booth at the start of the move-out time.
  • Once all your materials are packed, please leave the materials in your booth and notify Superior Show Service that your materials have been packed.
    • If your materials are being picked up by a courier or trucking company, Superior Show Service will release them.
    • If you’re taking the materials with you, let Superior Show Service know, get your vehicle, and drive to the loading dock. Your materials will be delivered to your vehicle at the loading dock.

Custom Brokers

You can arrange international shipments through the following customs brokerage services:

  • Davidson & Sons
  • North American Logistics Services Inc.
  • Events on the Move

Materials & Handling

Every element of your event will be executed with precision thanks to our partnership with Superior Show Service. Superior Show Service is the exclusive material handling supplier and the preferred display service contractor at the Calgary TELUS Convention Centre. Assisting clients every step of the way, the company provides their expertise in all aspects from floor plans to graphic design. With an on-site office and full-time professional staff, you will be in good hands. For more information visit Superior Show Service or contact Amy Olivier.

Gary Jorgenson
(403) 218-7892
garyj@calgary-convention.com

Need audio visual technology? Our partnership with FMAV provides access to the best equipment needed to convey your message and create a one of a kind experience. With a dedicated team at your service, FMAV will help you provide your guests with a memorable event. For more information, contact our Show Manager.

Show Manager
(403) 278-1200
Calgary@fmav.ca

Loading Docks

Loading Dock Specs

  • Four bays
  • Each bay is 14’ 3” (4.34 m) high by 14’ 3” (4.34 m) wide
  • Load capacity: 350 lb/sq. ft. (159 kg/.09 m2)
  • Freight elevator capacity: 16,000 lb (7,258 kg)
  • Direct access to Exhibition Hall C in North Building

Delivery/Shipping Address

Calgary TELUS Convention Centre
Deliveries/Loading Dock
705 – First Street SE
Calgary, Alberta T2G 2G9