Our safety standards

It is our goal to ensure the safety of your event and your guests.

View of Calgary Tower from the convention centre

In welcoming our community to the Convention Centre, we have worked to maintain safety standards designed to keep our guests and staff safe.

Rob in his mask

At the Calgary TELUS Convention Centre (CTCC), your safety and health are our top priorities. We are committed to doing all that we can to keep our clients, employees and community safe while at the Centre.

Over the course of the COVID-19 pandemic, we enhanced our health, safety and sanitization protocols and we are committed to upholding these standards into the future. Our team will continue to work together with clients and our industry stakeholders to ensure best practices are maintained. We constantly monitor new developments and align our procedures with updated recommendations from local and provincial health authorities.

The following standards outline our current measures and recommendations to keep our guests and employees safe.

If you have any questions or concerns about our health and safety practices, please reach out to us. Our team of event professionals looks forward to discussing how we can work together to create a safe and memorable event experience for you and your guests.



Healthy Venue

The following measures will be in place during all events at the Calgary TELUS Convention Centre, inour best effort to protect the health of our guests and employees.

  • GBAC STAR™ Accreditation: We have achieved the Global Biorisk Advisory Council ® STAR Accreditation, a program that verifies that our venue has implemented best practices to prepare for, respond to and recover from outbreaks and pandemics.
  • Mandatory Mask Wearing and Physical Distance: As per Provincial and Municipal regulations, mask wearing is mandatory in all indoor public places, including the Calgary TELUS Convention Centre. Our team of event professionals as well as contractors and suppliers will continue to maintain distancing and install plexi-glass barriers where possible.
  • Ventilation: With our award winning air filtration system, we have improved the air quality within our venue by maximizing outside air intake and optimizing air handling schedules.
  • Touch-free Amenities: Contactless soap and hand towel dispensers, hand sanitizer and hand wash stations, and contactless doors are available throughout the Calgary TELUS Convention Centre.
  • Increased Cleaning and Sanitization Schedule: Focus is placed on high touch points on furniture and door hardware, as well as increased frequency of cleaning and sanitization in meeting rooms, washrooms and common use areas.
  • Monitoring: We regularly test the effectiveness of sanitization products and procedures in use throughout the building.
  • Food Safety Procedures: Meals are prepared in a kitchen that adheres to Marriott International, Alberta Food Safety and Public Health requirements. All procedures for kitchen and service staff continue to be reviewed to conform to public health recommendations and Marriott International standards.
  • Staff, Supplier and Contractor Pre-Shift Screening: Prior to each shift, all employees, suppliers and contractors are required to complete a screening questionnaire and have temperature checked.
  • Rapid Response Plan: Identified strategies are in place to isolate and assist any guest who might experience symptoms during an event.
  • Signage: Digital and print signage throughout the venue outlining health and safety protocols and recommendations. Dedicated entry and exit points and floor demarcation will be utilized where possible.

Recommendations for Clients and Guests

It is our goal to ensure the safety of your event and your guests. The following are recommended measures you may consider to enhance the health and safety of your event at the Calgary TELUS Convention Centre.

  • Staggered Arrivals: Coordinate with your Event Manager to have delegates arrive in phases to reduce possible congestion.
  • Physical Distancing: Encourage your team and delegates to maintain physical distancing. Allow sufficient space between yourself and others to help reduce the risk. The recommended distance is two metres.
  • Venue Modifications: This can include dedicated entry and exit points, one-way traffic indicators and other signage, temporary barriers and floor demarcation, all of which serve to enhance physical distancing measures.
  • Reduced Capacity Floor Plans and Seating: Your Event Manager will work with you to plan appropriate guest capacities and floorplans for your event. Minimizing number of guests per table and adhering to distancing as much as room capacity will allow.
  • Assigned Seating: Where possible, we encourage the use of assigned seats to minimize the number of people using the same chair and place setting.
  • Screening Stations and Welcome Ambassador: This service could include pre-event health screening and temperature checks. Screening personnel can be provided by the client or CTCC. CTCC welcome ambassadors can also be available to answer questions and point out safety measures as guests enter the venue. Ask your Event Manager for more details.
  • Recommendations for Exhibitions: We recommend sanitization of exhibitor booths including furnishing and handouts frequently. Exhibitors and guests are required to wear a mask during their visit to CTCC. When possible, consider installing plexi-glass barriers in booths, and creating traffic flow plans. Minimize handing out business cards and consider using QR codes instead.
  • Wash or Sanitize your Hands Frequently: Handwashing is the single most effective way to prevent the spread of disease. If you are not able to wash your hands with soap and water, use hand sanitizer instead. You will find multiple hand sanitizing stations available in our facilities for our guests, employees and the public.
  • Catch your Germs: Use the inside of your elbow or your shoulder to cover your mouth and nose when you cough or sneeze.
  • Avoid Touching Your Face: Remember to keep your hands away from your eyes, ears, nose and mouth, and wash your hands frequently.
  • Avoid Shaking Hands or Touching Others: Choose alternative greetings to handshakes and high fives. Instead, try a wave, namaste or bow from an appropriate distance.
  • Keep Elevators Empty: Avoid overcrowding by taking the stairs or escalator whenever possible. Please be mindful of current recommended occupancy loads.
  • If You are Sick, Stay Home: If you are experiencing fever, cough, difficulty breathing or other flu-like symptoms, refrain from coming to the event, stay away from others and contact Health Link at 811.

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