Our safety standards

It is our goal to ensure the safety of your event and your guests.

View of Calgary Tower from the convention centre

In welcoming our community to the Convention Centre, we have worked to maintain safety standards designed to keep our guests and staff safe.

Rob in his mask

At the Calgary TELUS Convention Centre (CTCC), your safety and health are our top priorities. We are committed to doing all that we can to keep our clients, employees and community safe while at the Centre.

Over the course of the COVID-19 pandemic, we enhanced our health, safety and sanitization protocols and we are committed to upholding these standards into the future. Our team will continue to work together with clients and our industry stakeholders to ensure best practices are maintained. We constantly monitor new developments and align our procedures with updated recommendations from local and provincial health authorities.

The following standards outline our current measures and recommendations to keep our guests and employees safe.

If you have any questions or concerns about our health and safety practices, please reach out to us. Our team of event professionals looks forward to discussing how we can work together to create a safe and memorable event experience for you and your guests.



Restriction Exemption Program

With the safety and health of visitors and staff as our top priority, effective Monday September 20, the Calgary TELUS Convention Centre is participating in the Restriction Exemption Program as outlined by the City of Calgary and Government of Alberta.

When attending events at CTCC, people 12 years and older will be required to present proof of vaccination, a negative COVID-19 test taken within 72 hours of the event, or a medical exemption letter, along with personal identification, to be granted access to events at the Centre.

Proof of vaccination

Your proof of vaccination must display the name, type of vaccine and the date it was received. This should be the COVID-19 QR record printed or shown on an electronic device from

  • Alberta Health Services
  • A First Nation
  • Another province or territory
  • Canadian armed forces

Proof of negative test result

You can show a COVID-19 negative test result. Tests must be:

  • Provided as an original or printed copy (photos are not sufficient)
  • Privately-paid
  • A Health Canada approved rapid antigen, rapid PCR or lab-based PCR test
  • Completed within the past 72 hours

Test results must show the type of test, time of sample collection, clear indication of a negative result, and laboratory that completed the test.

Tests must not be from Alberta Health Services or Alberta Precision Laboratories.

Medical Exemption from vaccine letter

You must show an original signed letter from a physician or nurse practitioner that includes:

  • Your name that matches your identification (only required for adults 18 and over)
  • Physician’s or nurse practitioner’s complete information, including their name, phone number, contact information, professional registration number and signature
  • A statement that there is a medical reason for not being fully vaccinated against COVID-19
  • The duration that the exemption is valid

Vaccine Dosage Requirements

Between Sept. 20 to Oct. 25, proof of a single dose is accepted if you received the dose more than two weeks when attending events at the Centre.

After October 25, proof of double vaccination (or single Janssen dose) with the final dose administered at least 14 days prior to entry is required for all customers 12 years and older to access all events at the Centre.

Accepted forms of personal identification

  • Birth certificate issued by a government of a province of Canada
  • Citizenship card
  • Driver’s license issued by a government of a province of Canada
  • Government (Alberta or other) issued identification card, including health card
  • Certificate of Indian status
  • Métis Nation of Alberta Association citizenship and identification card
  • Inuit Status card
  • Passport attesting to citizenship or other national status, issued by a government of any jurisdiction
  • Permanent Resident Card
  • Any other form of identification recognized by the Chief Medical Officer of Health

For more information regarding planning an event at CTCC with the Restriction Exemption Program, please contact our Event Management team

Healthy Venue

The following measures will be in place during all events at the Calgary TELUS Convention Centre, inour best effort to protect the health of our guests and employees.

  • GBAC STAR™ Accreditation: We have achieved the Global Biorisk Advisory Council ® STAR Accreditation, a program that verifies that our venue has implemented best practices to prepare for, respond to and recover from outbreaks and pandemics.
  • Mandatory Mask Wearing and Physical Distance: As per Provincial and Municipal regulations, mask wearing is mandatory in all indoor public places, including the Calgary TELUS Convention Centre. Our team of event professionals as well as contractors and suppliers will continue to maintain distancing and install plexi-glass barriers where possible.
  • Ventilation: With our award winning air filtration system, we have improved the air quality within our venue by maximizing outside air intake and optimizing air handling schedules.
  • Touch-free Amenities: Contactless soap and hand towel dispensers, hand sanitizer and hand wash stations, and contactless doors are available throughout the Calgary TELUS Convention Centre.
  • Increased Cleaning and Sanitization Schedule: Focus is placed on high touch points on furniture and door hardware, as well as increased frequency of cleaning and sanitization in meeting rooms, washrooms and common use areas.
  • Monitoring: We regularly test the effectiveness of sanitization products and procedures in use throughout the building.
  • Food Safety Procedures: Meals are prepared in a kitchen that adheres to Marriott International, Alberta Food Safety and Public Health requirements. All procedures for kitchen and service staff continue to be reviewed to conform to public health recommendations and Marriott International standards.
  • Staff, Supplier and Contractor Pre-Shift Screening: Prior to each shift, all employees, suppliers and contractors are required to complete a screening questionnaire and have temperature checked.
  • Rapid Response Plan: Identified strategies are in place to isolate and assist any guest who might experience symptoms during an event.
  • Signage: Digital and print signage throughout the venue outlining health and safety protocols and recommendations. Dedicated entry and exit points and floor demarcation will be utilized where possible.

Recommendations for Clients and Guests

It is our goal to ensure the safety of your event and your guests. The following are recommended measures you may consider to enhance the health and safety of your event at the Calgary TELUS Convention Centre.

  • Staggered Arrivals: Coordinate with your Event Manager to have delegates arrive in phases to reduce possible congestion.
  • Physical Distancing: Encourage your team and delegates to maintain physical distancing. Allow sufficient space between yourself and others to help reduce the risk. The recommended distance is two metres.
  • Venue Modifications: This can include dedicated entry and exit points, one-way traffic indicators and other signage, temporary barriers and floor demarcation, all of which serve to enhance physical distancing measures.
  • Reduced Capacity Floor Plans and Seating: Your Event Manager will work with you to plan appropriate guest capacities and floorplans for your event. Minimizing number of guests per table and adhering to distancing as much as room capacity will allow.
  • Assigned Seating: Where possible, we encourage the use of assigned seats to minimize the number of people using the same chair and place setting.
  • Screening Stations and Welcome Ambassador: This service could include pre-event health screening and temperature checks. Screening personnel can be provided by the client or CTCC. CTCC welcome ambassadors can also be available to answer questions and point out safety measures as guests enter the venue. Ask your Event Manager for more details.
  • Recommendations for Exhibitions: We recommend sanitization of exhibitor booths including furnishing and handouts frequently. Exhibitors and guests are required to wear a mask during their visit to CTCC. When possible, consider installing plexi-glass barriers in booths, and creating traffic flow plans. Minimize handing out business cards and consider using QR codes instead.
  • Wash or Sanitize your Hands Frequently: Handwashing is the single most effective way to prevent the spread of disease. If you are not able to wash your hands with soap and water, use hand sanitizer instead. You will find multiple hand sanitizing stations available in our facilities for our guests, employees and the public.
  • Catch your Germs: Use the inside of your elbow or your shoulder to cover your mouth and nose when you cough or sneeze.
  • Avoid Touching Your Face: Remember to keep your hands away from your eyes, ears, nose and mouth, and wash your hands frequently.
  • Avoid Shaking Hands or Touching Others: Choose alternative greetings to handshakes and high fives. Instead, try a wave, namaste or bow from an appropriate distance.
  • Keep Elevators Empty: Avoid overcrowding by taking the stairs or escalator whenever possible. Please be mindful of current recommended occupancy loads.
  • If You are Sick, Stay Home: If you are experiencing fever, cough, difficulty breathing or other flu-like symptoms, refrain from coming to the event, stay away from others and contact Health Link at 811.

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